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We're only beginning to realize the possibilities of Facebook, et al

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Facebook reached a milestone a few weeks ago when it surpassed Google as the most visited site. The site now claims 400 million active users worldwide. Some think it could reach 1 billion by 2012.

Connectivity on this scale is something never seen before and the implications are not entirely obvious. But as digital natives come of age and take control of businesses and institutions, we're going to see some very interesting things take shape that weren't even conceivable in the past.

As it stands, Facebook is still primarily a place to connect with friends and brands, share content, and play games. But what else could Facebook become?

Thomas Power, Chairman of Ecademy.com, thinks Facebook could become a bank that harnesses the power of peer-to-peer lending (think Zopa on a massive scale), and might wipe out the big banks some day. Or it could be used to attain unprecedented collective buying power (think Groupon on steroids).


Via Emergent by Design

Add that to ongoing developments like geolocation and the intention web and you realize we've only begun to tap the potential of social networks.

For that to happen, the dust has to settle and the victors of the social networks have to fully emerge.

As Clay Shirky says, things don't get socially interesting until they're technologically boring. I can't wait.

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What are you doing with the cognitive surplus?

There's never been more interesting, worthwhile uses of free time than there are now.

If you haven't already, read Seth Godin's post But it's better than TV. He explains that he doesn't watch TV because there are so many other things he'd rather do at that moment (blog, read, start a community, tutor, etc.), all of which require more brainpower than passive viewing.

Seth's post was inspired by Clay Shirky, who noticed that smart people are using technology to put their spare time to work (video highly recommended).

Shirky calls that spare mental capacity the cognitive surplus. For more than half a century, it was largely wasted on television. But today there are infinite ways to make better use of our cognitive surplus.

A college professor once taught me that the idea of leisure as a time for shutting your mind off is a modern invention. During the Renaissance, those with means devoted their spare hours to academic study and the arts. 

Now we're seeing a rebirth of that mindset. We're just coming to realize the power technology gives us to be participants and creators, and the potential output is astounding. Seth calls it "one of the underappreciated world-changing stories of our time."

What's the marketer's role?

While marketers can no longer count on passive audiences to consume their message, they can benefit from being a catalyst for the cognitive surplus.

Both 
Stuart Foster and Faris Yakob have made this point: Rather than having creative ideas that are content (i.e. advertising), marketers now must have creative ideas that inspire content.

As more people make use of their cognitive surplus (the numbers are growing), marketers have an opportunity to inspire us to apply it toward creativity, utility, entertainment and social good.

In return, great content and goodwill will build around their brand, and they'll probably make some money along the way.

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Tapping into Awe


What type of information is mostly likely to be shared online? University of Pennsylvania researchers studied The New York Times most emailed articles and found that awe-inspiring content is the most likely to go viral. Dr. Jonah Berger explains why:

Emotion in general leads to transmission, and awe is quite a strong emotion. If I’ve just read this story that changes the way I understand the world and myself, I want to talk to others about what it means. I want to proselytize and share the feeling of awe. If you read the article and feel the same emotion, it will bring us closer together.

In other words, we are driven to share and connect around emotionally powerful content. Awe is an “emotion of self-transcendence, a feeling of admiration and elevation in the face of something greater than the self.” That's emotionally powerful stuff.

Many of the articles classified as awe-inspiring came from NYT's science reporting. It's probably not surprising that topics such as evolution and cosmology inspire awe. One of my favorite videos of the past year was A Glorious Dawn (with 3 million+ views) from the Symphony of Science series. I challenge you to watch it and not be filled with a sense of awe and/or wonder:

Can brands inspire awe to spread their own messages? Short answer, yes. One way to do so is to piggyback on a significant cultural trend that your brand is a part of, so long as it's not overtly self-serving. Note that you never feel you're being marketed to during this awesome Socialnomics video. If you did, it wouldn't have had the same level of viral success.

It's arguable whether brands themselves can be awe-inspiring but it is easier to spread positive word-of-mouth about brands that strive towards a purpose larger than themselves. Google stakes an ambitious mission, "to organize the world's information," and their efforts toward that goal have been pretty damn awesome.

How can brands tap into awe? Who is doing it successfully?

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Andy Giefer

Andy Giefer

Strategic PR/marketing guy with a love for all things digital. Passionate about connecting remarkable brands + people.

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