andy giefer

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The Future of Work is Both Self-Directed and Social

On the platform, reading by moriza.
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You can feel it coming. A time when more and more of us are working independently or co-working, or are with smaller organizations, or socially-designed businesses. A time when collaboration occurs between individual practitioners as much as it does within company walls. It's not here yet, but it's around the corner.

Why? Because technology is toppling the barriers to entry. Because many of the resources of the large corporation are now available to the individual. Because small means nimble. Because the social web will allow us to collaborate beyond existing notions of an organization.

We are moving towards a knowledge economy where success is less dependent on physical resources. Success in the future will depend more on whether or not you can be both self-directed and collaborative within personal and social networks.

Of course, large corporations aren't about to go away, but the self-directed/social future affects them as well. The movement towards performance-based systems such as ROWE (results only work environment) plus leaner staffing and contract work mean that you have to be self-directed and socially savvy to do your job and advance your career.

Self-directed/social-oriented work is a positive thing. It rewards traits such as:
  • Passion: do great work and share it with others because it's a labor of love, not because you are told to.
  • Discipline: focus and produce even without direct pressure from colleagues.
  • Knowledge: acquire new skills and information without being told to do so.
  • Network: harness the power of personal and social networks to your professional advantage.
  • Organization: independently manage projects and your work/life balance.

Passion is the most important of these. When your work is self-directed, the social pressure to produce falls away. You soon find out whether you really are passionate about the work you're doing because it'll be reflected in the results you produce. It's a great test of whether you really enjoy what you do. Hopefully, it means more of us are doing work we love.
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The Role of Social Media in Job Satisfaction

America's job satisfaction has reached an all time low, a recent study concludes. This isn't just a recession-induced anomaly. Satisfaction has been dropping for more than two decades. Among the reasons cited is that fewer workers consider their jobs to be exciting, and the trend could stifle innovation, competitiveness and productivity.

Enter Dan Pink. He believes that employers are using all the wrong motivators with today's workers. Numerous social science studies have shown that to solve complex problems, the old carrot and stick approach does not work. Traditional pay-based rewards and punishments might produce results for straightforward, small scale assignments, but fail miserably for the kind of right-brain problems that many workers now face.

As Pink explains in his book and TED presentation, business must use the science of motivation to get the most out of employees in the new economy:

So what are these motivators that are proven to work? According to Pink, they are:
1. Autonomy: the urge to direct our own lives.
2. Mastery: the desire to get better at something that matters.
3. Purpose: the yearning to do what we do in the service of something larger than ourselves.

As I see it, social media use in the workplace is vital to all three of these motivators:

1. Employees show autonomy through social media because they:
  • Stay connected to their social and professional network.
  • Share ideas and feedback with industry peers.
  • Speak candidly about their company and its products/services (up to a point).
  • Reach out to customers/clients/partners in an open environment.

2. Employees attain mastery through social media because they:
  • Expand their knowledge base through peer networks and organizations.
  • Are more attuned to competitors, innovations and trends.
  • Enhance skills in areas such as customer service, branding and public relations.
  • Drive innovation and improvement through crowdsourcing. 

3. Employees find purpose through social media because they:

  • Provide value and put others first.
  • Champion the good works and higher goals of their employer.
  • Are part of professional network that strives for excellence.
  • Share thoughts, opinions and ideas that help others improve.

Sadly, a majority of companies ban social media use on the job. This is a shortsighted move that only helps to speed the adoption of smartphones (I know several people who use smartphones to get around strict workplace rules).

Companies can't and shouldn't try to stop social media use on the job. Forward thinking employers will turn social to their advantage as a tool to motivate, recruit and retain talent.

 

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Andy Giefer

Andy Giefer

Strategic PR/marketing guy with a love for all things digital. Passionate about connecting remarkable brands + people.

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